Sir Richard Branson says, “The way you treat your employees is the way they will treat your customers.”
Most of us don’t realize that our customer’s experience is directly connected to our employee experience So if you want to increase your customer satisfaction, you have to increase your employee satisfaction.
But how we do make our employee experience better?
In this Your Leadership Coach post, I share one resource to help you cultivate a healthy and effective employee experience.
Game Plan
Here are a few questions to consider when evaluating your employee experience:
If you are a manager, how would you rate your employee experience on a scale of 1-5?
What is the one thing you can do that will have the most significant impact on your employee experience?
If you are an employee, what is one thing you can do to be a catalyst for increasing the employee experience of your company?
Have you ever thought about why some ideas or stories are so memorable and others aren’t? Even if the most memorable stories or facts are false, they can still spread as if they were true.
Brothers Chip and Dan Heath explore this idea in their book Made to Stick: Why Some Ideas Survive and Others Die.
Game Plan
Think about the last idea or important information you communicated. Did it stick? Evaluate it through the lens of SUCCESs. Ask yourself: what do you need to improve on next time?
Do you remember VeggieTales? The animated vegetables that told Bible stories? In the mid to late 90s and early 2000s VeggieTales swept the nation. In today’s video, I share my thoughts on the book Me, Myself, and Bob by Phil Vischer (creator of VeggieTales), as well as some of the key lessons I learned from reading it.
Game Plan
Today’s Game Plan? Pick up this book (you can find a quick link to it here on my Current Reading List page). But aside from picking up this book, think through this question:
Are there any current dreams you have, that for this season of life you need to hit the pause button on?
Because reading is so important to my learning, and subsequently leadership growth and development, occasionally I like to share a book that has really been impactful for me here on Your Leadership Coach.
Today, I’m sharing a brief review of the book Extreme Ownership by Navy Seals Jocko Willink and Leif Babin.
Game Plan
First, I highly recommend you read the book, Extreme Ownership. You can find it here via our Amazon Affiliate link: Extreme Ownership.
Next, here are a couple questions to ask yourself. Answer honestly. What areas in your life (both personally and professionally) are you not taking extreme ownership of? What goals have you not met, where you are blaming others for your lack of progress?
Last, be proactive and take back control of your life and your goals. How? By taking full, and not partial, responsibility for them.
P.S. Tomorrow’s the day! Registration opens tomorrow morning for our first webinar of our Summer Webinar Series. This first one is called “The New-Norm Leader: 5 Skills for Socially Engaging in a Physically-Distancing World.” We’ve been hard at work getting ready, so we’re really excited to see you there. Stay tuned for a special announcement email with dates, times, and a link for our subscribers to sign up!
