The Employee Experience Advantage

by | Sep 28, 2020 | Book Recommendations

Sir Richard Branson says, “The way you treat your employees is the way they will treat your customers.”

Most of us don’t realize that our customer’s experience is directly connected to our employee experience  So if you want to increase your customer satisfaction, you have to increase your employee satisfaction.

But how we do make our employee experience better?

In this Your Leadership Coach post, I share one resource to help you cultivate a healthy and effective employee experience.

 

 

Game Plan

Here are a few questions to consider when evaluating your employee experience:

  • If you are a manager, how would you rate your employee experience on a scale of 1-5? 
  • What is the one thing you can do that will have the most significant impact on your employee experience?
  • If you are an employee, what is one thing you can do to be a catalyst for increasing the employee experience of your company?

 

Tweetable Lesson

 

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