The Employee Experience Advantage

The Employee Experience Advantage

Sir Richard Branson says, “The way you treat your employees is the way they will treat your customers.”

Most of us don’t realize that our customer’s experience is directly connected to our employee experience  So if you want to increase your customer satisfaction, you have to increase your employee satisfaction.

But how we do make our employee experience better?

In this Your Leadership Coach post, I share one resource to help you cultivate a healthy and effective employee experience.

 

 

Game Plan

Here are a few questions to consider when evaluating your employee experience:

  • If you are a manager, how would you rate your employee experience on a scale of 1-5? 
  • What is the one thing you can do that will have the most significant impact on your employee experience?
  • If you are an employee, what is one thing you can do to be a catalyst for increasing the employee experience of your company?

 

Tweetable Lesson

 

Made to Stick

Made to Stick

Have you ever thought about why some ideas or stories are so memorable and others aren’t? Even if the most memorable stories or facts are false, they can still spread as if they were true. 

Brothers Chip and Dan Heath explore this idea in their book Made to Stick: Why Some Ideas Survive and Others Die.

 

Game Plan

Think about the last idea or important information you communicated. Did it stick? Evaluate it through the lens of SUCCESs. Ask yourself: what do you need to improve on next time?

 

Tweetable Lesson

What VeggieTales Taught Me About Dreams and Business

What VeggieTales Taught Me About Dreams and Business

Do you remember VeggieTales? The animated vegetables that told Bible stories? In the mid to late 90s and early 2000s VeggieTales swept the nation. In today’s video, I share my thoughts on the book Me, Myself, and Bob by Phil Vischer (creator of VeggieTales), as well as some of the key lessons I learned from reading it.

 

 

Game Plan

Today’s Game Plan? Pick up this book (you can find a quick link to it here on my Current Reading List page). But aside from picking up this book, think through this question:

Are there any current dreams you have, that for this season of life you need to hit the pause button on?

 

Tweetable Lesson

 

Resources

Current Reading List

 

Extreme Ownership

Extreme Ownership

Because reading is so important to my learning, and subsequently leadership growth and development, occasionally I like to share a book that has really been impactful for me here on Your Leadership Coach.

Today, I’m sharing a brief review of the book Extreme Ownership by Navy Seals Jocko Willink and Leif Babin. 

 

 

Game Plan

First, I highly recommend you read the book, Extreme Ownership. You can find it here via our Amazon Affiliate link: Extreme Ownership

Next, here are a couple questions to ask yourself. Answer honestly. What areas in your life (both personally and professionally) are you not taking extreme ownership of? What goals have you not met, where you are blaming others for your lack of progress?

Last, be proactive and take back control of your life and your goals. How? By taking full, and not partial, responsibility for them.

 

Tweetable Lesson

 

P.S. Tomorrow’s the day! Registration opens tomorrow morning for our first webinar of our Summer Webinar Series. This first one is called “The New-Norm Leader: 5 Skills for Socially Engaging in a Physically-Distancing World.” We’ve been hard at work getting ready, so we’re really excited to see you there. Stay tuned for a special announcement email with dates, times, and a link for our subscribers to sign up!

 

Top Posts From 2019 (#1-5)

Top Posts From 2019 (#1-5)

 

I am continuing the countdown of my top posts from 2019. Last time, I shared numbers 6-10. If you missed that post you can check it out here.

Here are my top 5 blog posts from 2019. Drum roll please… 

 

  1. Lessons From 20 Years of Being in Leadership (Part 1)

Back in March, I celebrated my birthday. Besides celebrating turning 37 years old (I know, I’m getting old), it also marked 20 years of me being in leadership. To celebrate this milestone, I share the top lessons that have shaped and influenced my leadership over the last 20 years. You can watch that video here.

  1. 5 Tips for a Successful Interview

Over my professional career, I have been fortunate to have roles that allowed me to hire my own team. As a result, I have interviewed hundreds of eager candidates looking for a job. In this Leadership Training Session, I share some tips on how to make your next interview a success.

  1. The First Ingredient That All Great Leaders Have (Part 1)

There are many different leadership styles and types of leaders. But the great leaders share a few characteristics that make their leadership powerful. Those qualities separate the great leaders from the merely good ones. In this training session, I share the first ingredient that all great leaders have. You can watch the video here.

  1. Effective Communication (Part 2: Praise) 

In his book “How to Win Friends and Influence People” Dale Carnegie said, “90% of all management problems are caused by communication.” I think we could also say that 90% of all relationship issues or marital problems are caused by miscommunication. In this leadership training session I share about the importance of praise and some practical tips on how to effectively communicate through the use of praise. You can watch that video here.

  1. Why Your Leadership Coach? 

I think it’s fitting that the first training session we filmed is also my top post for 2019. In this session, I share the purpose of this blog and also one of the greatest passions of my life. You can watch that video here.

 

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